Sales, Shipping, and Payment Terms
1. General Information
Numegy is an e-commerce store offering a range of jewelry products for customers within the EU and worldwide. These terms apply to all purchases made through our website.
2. Prices and Shipping
All prices displayed on our website include shipping costs.
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The total price you see at checkout is the final price you will pay, with no hidden fees.
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For customers in Russia and Belarus: Due to additional logistics costs, taxes, and duties, orders to Russia and belarus will be subject to a surcharge.
3. Payment Methods
We accept the following payment methods:
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Stripe (Credit/Debit Cards)
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PayPal
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Robokassa
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Direct Bank Transfer
By selecting a payment method, you agree to the terms and conditions of the respective payment provider. Payment must be completed in full before your order is processed.
4. Order Processing and Shipping
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Processing Time: Orders are processed within 1-3 business days.
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Shipping Time: Standard shipping may take 7-14 business days, depending on your location.
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Delivery: We strive to ensure timely delivery; however, delays may occur due to circumstances beyond our control.
5. Numerology Readings
If you have purchased a numerology reading, the personalized PDF report will be sent to the email address provided during checkout.
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Delivery Time: The numerology reading will be sent within 3-5 working days.
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Email Responsibility: Please ensure that the email address provided is correct, as Numegy is not responsible for undelivered readings due to incorrect email information.
6. Customer Responsibility
You are responsible for providing accurate shipping information. Numegy is not liable for any delays or issues arising from incorrect information provided at checkout.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
8. Changes to Terms
Numegy reserves the right to update these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes are made constitutes acceptance of the new terms.
Refund Policy
1. Refund Eligibility
We will not accept refunds or returns, except in cases where the product arrives damaged or defective.
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In this case, the customer must notify us within 48 hours of receipt, providing photos as proof.
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Upon review, we may offer a replacement or refund, at our discretion.
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Returns and Exchanges Policy (RU/BY): Due to the specific and often stringent customs regulations, high logistical costs, and complexities associated with international shipments to the Russian Federation (RU) and the Republic of Belarus (BY), all sales and shipments to these territories are final. By placing an order for delivery to RU or BY, the Buyer expressly acknowledges and agrees that returns, exchanges, and requests for refunds based on the return of goods are strictly not permitted or possible for these transactions under any circumstances.
2. Refund Processing
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Approved Refunds: Approved refunds will be processed within 14 days.
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Processing Fee: A processing fee of 3.5% may be applied to cover administrative costs associated with the refund.
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Bank Fees: Bank fees incurred during the refund transfer to the customer’s account will be deducted from the total refund amount.
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Refund Method: Refunds will be issued in the original form of payment whenever possible.
3. Return Shipping
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If a return is required, the cost of returning an item is the customer’s responsibility.
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Non-Refundable Items: Customized or engraved jewelry may not be eligible for returns. Please refer to our Return Policy for more details.
Contact Us
If you have any questions or concerns regarding these terms, please contact us at:
Email: sales@numegy.com
Website: www.numegy.com
Thank you for choosing Numegy! We look forward to serving you.
